Refund policy

This policy applies to payments made by hotels and platforms to rank on RankStay. Visitors do not pay us anything; bookings are made and paid directly with hotels, and refunds for stays are between you and the hotel.

Ranking payments are generally non-refundable

A ranking payment is applied to your total as soon as it is confirmed, and the position it buys is public from that moment. Because the service is delivered immediately, payments cannot be refunded once applied, including if another hotel later outbids you.

When we will refund

• Duplicate or wrong-amount charge caused by a payment error — refunded in full for the excess.
• Payment taken but not applied to your ranking because of a fault on our side that we cannot fix.
• Listing removed by us for a reason that was not your breach of our terms — the unused portion, as we determine fairly.

How to ask

Contact us within 7 days of the payment with your listing name and payment reference. Approved refunds go back to the original payment method, usually within 5–7 working days, depending on your bank.

Taxes

GST, where charged, is shown separately and is refunded in proportion to any refund of the amount.